The emergence of new trends post-COVID-19 has been observed globally. Some of the new normals of our life include face masks, virtual meetings, and, most remarkably, online consultations.
Online consultations were enthusiastically adopted during the global pandemic. It is now a developing trend, and the online consultation market is expected to grow at a CAGR of 7.6% from 2019 to 2026.
Some additional factors that will continue to grow the online consultation market are rapid digitalisation, increased usage of smartphones, and high-speed internet. Despite India’s large population, the country’s internet penetration rate was 47% as of 2022.
As the country’s population grows, online doctor consultations seem to be the way forward. Health centres now rely on online consultation software for doctors to deliver quality healthcare to patients who cannot visit the doctor in person.
What is Online Consultation Software for Doctors?
Online consultation software, or telemedicine or telehealth platforms, enables a remote consultation between the patient and the doctor. The software has a video conferencing feature through which the patient and the doctor can interact face-to-face.
They can also use the messaging and chat feature to communicate asynchronously. The patient can leave follow-up questions, prescription requests, etc., for the doctor via chat, and the doctors can respond accordingly.
The software is also used for appointment scheduling and management. Often medical practices which experience a large volume of patients struggle with appointment scheduling errors like overlapping and unforeseen circumstances. Online consultations not only reduce the risk of errors but also filters the incoming patients at the hospital/clinic. Additionally, appointment reminders and notifications allow doctors and patients to save time and prepare for the appointment.
However, it is important to note that online consultation software for doctors should not be confused with EHR and EMR software for doctors. The online consultation software can be integrated with EHR, but the software performs different functions. The integration enables a more robust and comprehensive online consultation.