Please read these terms of use carefully by accessing or using this internet based platform, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not use this internet based (or related) platform (website/web application/mobile application) collectively referred to as “Application” or “Platform” or “Platforms”

The Platforms are owned, managed, and operated by Healthplix Private Limited having its registered office at 2nd floor, Vajram Esteva, Devarabisanahalli, Bellandur, Bengaluru, Karnataka 560103 (hereinafter referred as “us”/ “we”/ “Healthplix”).

The access and use of the Platform by users/visitors (“User(s)”or”you”or”your”or”yourself”) for availing the Services inter alia by (i) Healthplix, and/or (ii) third party diagnostic services providers (“Third Party Labs”); and/or (iii) third party doctor(s), medical consultancy service providers, other medical and healthcare professionals or institutions (“Medical Experts”), shall be governed in accordance with theseTerms of Use read along with the privacy policy(together referred to as”Agreement”). The Third Party Labs and MedicalExperts are collectively referred to as the”Third Party Service Providers”.

Your access or use of the application, transaction on the application and use of Services (as defined herein below) hosted or managed remotely through the application, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Healthplix on the other Part.

By accessing, browsing or in any way transacting on the application, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy, and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the application, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the application to a third party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such an event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.

Healthplix reserves the right to add, modify, amend, cancel, limit, vary or change, either wholly, or in part, at any point in time, the Agreement, without prior notice. Further, Healthplix reserves the right to withdraw, suspend, alter, modify, change or vary the platform, the platform features, the platform content,Services or parts thereof, at its sole discretion, without prior notice. All modifications / amendments to the Agreement will be posted on the platform and will become effective immediately upon such posting on the platform. Your continued use of the platform after such change or modification shall be deemed to be your agreement to the revised/modified Agreement. Please review theseTerms of Use and Privacy Policy regularly to remain informed of any change. If you do not agree to the Agreement, please discontinue using this platform immediately

1. SERVICES:
   The below mentioned Services are facilitated by Healthplix and/or made available for Users of Platform. The Services are governed by the terms mentioned below in addition to the other terms of the Agreement and as such shall not deem to have an overriding effect over the other terms of theAgreement and shall not be interpreted in derogation to the other terms of this Agreement.
   1. PRIVATE & SECURE HEALTH RECORDS SERVICE
      1. Users may use this service to manage all medical cases, appointments, and other medical records and map a digital overview of User’s medical journey. User agrees that during the usage of this Service, the platform may receive User’s medical records including User’s diagnostic & other lab reports and doctor prescriptions from both Third Party Service Providers and/or directly from the User(s).
      2. The accuracy, integrity and the completeness of the information provided in the Health Records depend on the information provided by User or the User authorized Third Party Service Provider. platform is merely a facilitator communicating or storing information and does not in any manner alter the information uploaded on the said Health Records. Healthplix shall in no event be liable for any losses or injuries suffered by User or arising out of any actions or omissions made by User or any other person including a Third Party Service Provider relying on the information provided in the Health Records.
   2. CONSULTATION SERVICES
      1. The platform facilitates video/tele/e-consultation services by providing User access to and enabling interaction with Medical Experts.
      2. While we take reasonable efforts to ensure that relevant information of Medical Experts such as their specialization, qualification, area of practice, experience, fees, location, visiting hours, etc. provided under the Consultation Service is accurate and updated at frequent intervals, we shall not be liable for any inaccuracies or incompleteness of such information or any direct or indirect losses or injuries caused on account of such inaccuracies or incompleteness.
      3. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work/advice or expertise of the Medical Experts providingConsultation Services and shall in no event be liable for any claims pertaining to malpractice, negligence, deficiency of services on the part of the Medical Expert.
      4. The Consultation Service is provided for medical ailments, disorder, diseases etc. which do not require any physical intervention of a Medical Expert or which do not constitute a medical emergency such as accidents, bleeding injuries, burns, sexual abuse/assault etc. In case you require physical attention or care of a Medical Expert or are suffering a Medical emergency, You are urged not to use the Consultation Services. The use of the Consultation Services shall be at Your own judgment and perception, we shall not be, directly or indirectly, liable for any lapse Your judgment which may result in any injury or loss, nor shall we be liable for the use of the ConsultationServices in contravention of the terms mentioned in this Agreement.
      5. Consultation Service is provided at the express consent by the User and the same shall not be construed as a replacement for physical consultation and are meant for general consultation only
      6. If on availing of Consultation Service on platform, User has been recommended to undergo any diagnostic tests or is issued aPrescription, the same are provided based on the information and preliminary examination, hence, the same shall not be treated as accurate, final and conclusive.
      7. Any prescriptions made by the Medical Expert basis the ConsultationServices shall be at sole discretion of the Medical Expert and suchMedical Expert shall be solely responsible for making such prescription. Healthplix does not endorse any prescription. The use of any medical drugs prescribed by theMedical Expert during the Consultation Service may be taken at theUser’s own discretion and sole responsibility.
      8. By availing Consultation Services, User provides its consent to Healthplix for recording, saving and storing for record purposes all such Consultation Services availed through the platform by User in the event such records are required to be produced as evidence on the direction of a court of law. Healthplix may review such data from time to time for quality evaluation purposes. However, under normal circumstances, Healthplix will not access any information that identifies a User and shall either omit, mask or anonymise User’s personal information at the time of quality evaluation.

1. ELIGIBILITY:
   The User hereby represents and warrants that you:
   1. are at least 18 (Eighteen) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in theAgreement;
   2. have the right, authority, and capacity to enter into and to fully abide by all of the terms and conditions of this Agreement, as far as age, jurisdiction, laws of land, etc. are concerned; and
   3. are not impersonating any other person and are using your actual identity;
   4. agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the platform including Services.
2. TERM AND TERMINATION
   This Agreement shall remain in full force and effect while you use theServices or are a User on the platform. Healthplix may terminate your use of/access to the platform or the Services (either case, in whole or part), in its sole discretion, at any time, without warning or notice to you.
3. REGISTRATION, USER PROFILE & PROVISION OF SERVICES
   1. Access to certain Services on the platform, require completion of a simple registration process to create User profile. The registration and creation of aUser profile requires you to reveal your identity and/or other information about yourself, which will be governed by the platform’s Privacy Policy.
   2. Users will have an option to register with platform and create a personal profile on the platform (“User Profile”), which may enable them to access additional sections on our platform to and avail other Services. By accessing and/or completing the online registration process on the platform and by creating a User Profile, User confirms its acceptance of Agreement. Healthplix may, at its sole and absolute discretion, refuse to accept registration applications for the registration and creation of a User Profile.
   3. To create a User Profile, you may either:
      1. acknowledge and agree that you may be required to give information about yourself for your User Profile verification. In order to complete your User Profile, you will be required to inter alia provide your full name, email address, gender, mobile number(s), date of birth, current city/place of residence etc. Any information provided by you to us should be complete and accurate to the best of your knowledge. We are not obliged to cross check or verify information provided by you and we will not take any responsibility for any outcome or consequence as a result of you providing incorrect information or concealing any relevant information from us.
      2. You understand that it is your responsibility to protect certain information relating to your usage of the platform including, but not limited to your username, password, email address, contact details, mobile number and OTP, if any. You are responsible for maintaining the confidentiality of the password and User Profile, and are fully responsible for all activities that occur under your password or User Profile
   4. By creating an account, you agree to
      1. receive certain communications in connection with platform or Services including from or on behalf of the Third Party Service Providers; and
      2. Receive Service related notifications in the form of SMS, email or mobile notifications.
   5. Healthplix reserves the right to charge subscription and/or membership fees from a User(s), by giving reasonable prior notice, in respect of any product, service or any other aspect of the platform anytime in future. TheServices may be subject to certain limitations, such as, limits on disk storage space and, other limitations dependent on the Third Party Service Providers engagement with Healthplix.
   6. Healthplix, platform, the software, or the software application store that makes the software available for download on a device may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the platform or Services, or portions thereof(including upgrades or updates designed to correct issues with theServices). Any updates or upgrades provided to you by us shall be considered part of the Services.
   7. User acknowledges and agrees that (a) Services may be subject to certain limitations, such as, limits on disk storage space and, other limitations dependent on the Third Party Service Provider’s engagement with Healthplix. The Services may be subject to certain limitations, such as, limits on disk storage space and, other limitations dependent on the Third PartyService Provider’s engagement with Healthplix; and (b) if Healthplix disables access to User account, User may be prevented from accessing theplatform or Services and that such User account details or any files or other content, which may be contained in such User account. Healthplix also reserves right to deactivate the User account in case of any foul, abusive, inappropriate language used in the any functionality including reviews, comments, interaction with Healthplix’s and/or Third Party ServiceProvider’s stakeholders.
   8. Healthplix may also prescribe certain limits on the use of the platform and/orServices or storage of User Content or Healthplix Content at its sole discretion without any prior notice to you while at all times complying with the Privacy Policy. In consideration for Healthplix granting you access to and use of the platform and Services, you agree that Healthplix and its third party providers and partners may place such advertising on the Services or in connection with the display of User Content or Healthplix Content, or information from the Services, whether submitted by them or others.
4. USER CONTENT
   1. For provision of Services, Healthplix may allow the User to upload their existing medical records, maintain repository of reports received from ThirdParty Service Provider, text, files, images, photos, video, or any other materials and to inter alia enable the User to provide Third Party ServiceProvider rating/ feedback etc. (collectively, “User Content”).
   2. The User and/or Third Party Service Providers undertake to share or allow sharing of User Content with Healthplix at their own risk. Healthplix reserves the right to retain such information for the purpose of providingServices to the Users.
   3. Healthplix reserves the right, in its sole and absolute discretion, to determine whether User Content is appropriate; and to remove any UserContent, without notice or liability to you, which it determines to be inappropriate. Without limiting the generality of the foregoing, the following is a partial list of the types of User Content that Healthplix deems to be inappropriate:
      1. Content belonging to another person and to which a User does not have any right to;
      2. Content that infringes intellectual property of any party;
      3. Content that contains nudity, violence, or offensive subject matter or contains a link to an adult website;
      4. Content that includes racially, ethically, or otherwise objectionable language;
      5. Content that is libelous, defamatory, or otherwise tortious language;
      6. Content that contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever; and
      7. Content that involves commercial activities and/or sales without Healthplix’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes.
5. USER GUIDELINES
   1. In consideration of Healthplix granting you a license to use the platform, you hereby agree not to use the platform for any purpose that is unlawful under any applicable laws and/or in violation of these Terms of Use and ourPrivacy Policy. You shall not use the platform in any manner that could damage, disable, overburden, or impair any Healthplix server, any network(s) connected to any Healthplix server, or interfere with any other party’s use and enjoyment of the platform. You shall not attempt to gain unauthorized access to any functions and features, other User accounts, computer systems or networks connected to any Healthplix server, in any manner, including, through hacking, password mining or any other unlawful means. You shall not obtain or attempt to obtain any materials or information through any means which is not intentionally made available through the platform.
   2. You shall, directly or indirectly through third parties, not: (a) make and/or distribute copies of the platform; (b) attempt to copy, reproduce, alter, modify and/or reverse engineer the platform; and/or (c) create derivative works of platform.
   3. You accept that any and all operations emanating from your device shall be assumed to have been initiated by you.
   4. You shall request Healthplix to disable your account and change the password immediately for the account, if your device (wherein platform account may be signed in) has been lost or stolen.
   5. You are responsible for any and all activities that occur in your account. You agree to notify Healthplix immediately in the event of an unauthorized use of a User account or any other form of security breach. Healthplix shall not be liable for any loss to you or your organization owing to negligent actions or a failure on your part to inform Healthplix, within a reasonable time, about loss or theft of your device and/or any unauthorized access in your account, either with or without your knowledge. Further, you shall not use any other person’s account at any time, without an express prior written permission of the concerned account holder and Healthplix.
   6. You shall be liable for losses incurred by Healthplix or any other party due to a third party’s use of your account.
   7. You shall ensure that, while using the functions and features of the platform, all applicable laws, rules and regulations shall, at all times, be strictly complied with by you. Healthplix shall not be liable in any manner whatsoever for default of any nature by you.
   8. You agree that the platform may be linked to the website of third parties, affiliates and business partners and that Healthplix has no control over, and is not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through the platform. Inclusion of any link on the platform does not imply that Healthplix endorses the linked website. Other Parties may use the links and these services at their own risk.
   9. User agrees that certain Services on the platform may require payment of fee such as consultation fees. Healthplix and/or Third Party Service Provider, as the case may be, reserves the right to revise Service charges at any time, at their sole discretion. The charge, applicable at any given time, will be the charge displayed at the time of using the respective Service.
6. INTELLECTUAL PROPERTY
   1. You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to Healthplix, Third Party Service Provider or others (including without limitation unlicensed third party content) without obtaining the prior written consent of the owner of such copyrighted material, trademarks, or other proprietary information.
   2. If Healthplix becomes aware that one of our users is a repeat copyright infringer, it is our policy to take reasonable steps within our power to terminate that User. Without limiting the foregoing, if you believe that your work has been copied and posted on the Services in a way that constitutes copyright infringement, please provide us with relevant documentary and other evidence and we will be happy to take corrective action accordingly.
7. USER-THIRD PARTY SERVICE PROVIDER DISPUTES
   1. Users are solely responsible for their interactions with Third Party ServiceProvider. Healthplix reserves the right, but has no obligation, to monitor disputes between you, other Users and/or Third Party Service Providers and to immediately terminate the privileges of any User.
   2. platform, for provision of Services facilitates between the User and Third PartyService Provider and no associations or interactions that happen between the User and Third Party Service Provider is the responsibility of Healthplix. Accordingly, Healthplix shall not be responsible for the quality of the services rendered and the products supplied or payment due therefor.The same shall be availed of/rendered or procured/supplied on terms mutually agreed between the concerned User and Third Party ServiceProvider. In the event of any claims arising on account thereof, the sole remedy shall be against the concerned User and/or Third Party ServiceProvider and not Healthplix
8. DISCLAIMER OF WARRANTIES
   1. USER ACKNOWLEDGES AND AGREES THAT THE SERVICES ARE PROVIDED ON “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND,EXPRESS, IMPLIED, STATUTORY OR OTHERWISE AND THAT USE OF SERVICES SHALL BE AT SOLE RISK OF USER. HEALTHPLIX, ANY SUBSIDIARY, AFFILIATE, DIRECTOR, OFFICER, EMPLOYEE AND AGENT(“HEALTHPLIX PARTIES”) EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED OR EXPRESS WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN CONNECTION WITH THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE PLATFORM OR SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF USE.
   2. Without limiting the generality of the foregoing, Healthplix makes no warranty and will not be liable, in any manner whatsoever, for claims pertaining to malpractice, negligence, deficiency of Services on the part of a Third Party Service Provider and/or such other claims pertaining to, including, without limitation: (a) quality, authenticity and availability of the services and products; (b) delay in performance/delivery or non-performance/delivery of the services and products availed/procured; (c)injury, death and/or side effects caused due to the services and products availed/procured; (d) non-maintenance or any loss of any User Content(including health and medical records); (e) insurance and other related services.
   3. You accept and acknowledge that Healthplix does not verify any content or information provided by or obtained from either the Users or Third PartyService Providers, and to fullest extent permitted by applicable law(s),disclaims all liability arising out of the Other Parties’ use or reliance upon the platform, the Services, data and reports by Third Party Service Providers, representations and warranties made by the other parties on the platform or any opinion or suggestion given or expressed by Healthplix or any ThirdParty Service Provider in relation to any Services provided by Healthplix.
   4. Healthplix is not responsible for the conduct, whether online or offline, of any User of the Services or Third Party Service Provider. Healthplix assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, any User communication or any User Content or Healthplix Content or data from any Third Party Service Provider.
   5. Under no circumstances shall Healthplix be responsible for any loss or damage, including personal injury or death, resulting from use of theServices, from any User Content or Healthplix Content posted on or through the Services, or from the conduct of any Users of the Services orThird Party Service Provider, whether online or offline. Healthplix cannot guarantee and does not promise any specific results from use of the Services.
   6. This platform is controlled and operated from India and Healthplix makes no representation that the content, information or materials made available herein are appropriate or will be available for use in other locations. Access and use of this platform from outside India is entirely at your sole risk and you agree and undertake to be responsible for compliance with all applicable local laws and agree to release, discharge and absolve the HealthplixParties from any liability or loss in this respect.
   7. Healthplix reserves the right to introduce and initiate new features, functionalities and components to the platform and/or change, alter, modify, suspend, discontinue or remove the existing ones without any prior notice to you. Further, Healthplix is entitled to discontinue (either permanently or temporarily) one or more of the Services provided or terminate the platform without any prior notice to you.
9. DISPUTES AND GOVERNING LAW
   1. In case of any dispute concerning or involving the Services, you agree that the dispute shall be governed by the laws of India and the Courts ofBangalore shall have exclusive jurisdiction to adjudicate all disputes.
   2. Not withstanding anything to the contrary contained anywhere in theseTerms of Use, you agree that monetary damages may not be an adequate remedy for the losses that may be sustained by Healthplix from a breach of the Terms of this platform and accordingly, Healthplix shall be entitled to seek an injunction, restraining order, right for recovery, suit for specific performance or such other equitable relief as a court of competent jurisdiction may deem necessary or appropriate to restrain you from committing any violation of these Terms of Use.
10. FORCE MAJEURE
    Healthplix and/or a User will not be in default, if its/his/her failure to perform any obligations hereunder (other than any payment obligation) is caused by supervening conditions beyond that party’s reasonable control, including without limitation acts of God, civil commotion, strikes, labour disputes, internet service interruptions or slowdowns, vandalism or hacker attacks, or governmental demands or requirements.
11. INFRINGEMENT NOTIFICATION
    1. If you believe in good faith that any Healthplix content, User Content or material posted or otherwise made accessible on this platform, violates theseTerms of Use, or is prohibited or restricted by applicable laws, rules and regulations, or violates your proprietary rights, or is abusive or threatens and harms other users of this platform, please compile the following information and email it to: privacy@healthplix.com and which email shall contain at least the following information:
       1. a clear identification of the allegedly prohibited/unlawful/abusive material on the platform (with specific URL reference);
       2. your contact details: name, address, e-mail address and phone number;
       3. in case of an alleged violation of proprietary rights (including copyright, trade-mark or privacy rights), a statement that you believe, in good faith, that use of proprietary material allegedly infringed on platform is not authorised by you or your agent or law;
       4. a statement that you believe, in good faith, that such material is prohibited/unlawful/abusive; and
       5. a statement that the information provided in the notice is accurate, and under penalty of perjury and that the signatory is authorised to act on your behalf.
    2. The email notification provided by you under this clause shall be executed by your electronic signature or the electronic signature of the person directly affected by the violation of these Terms of Use.
    3. In such an event, Healthplix may contact you for any further information and reserves the right to determine, at its sole discretion, whether such Healthplix Content violates these Terms of Use or is otherwise abusive/prohibited/unlawful, and may take such action it deems appropriate. If you resort to any mala fide use of the notification process set out above, Healthplix reserves the right to restrict your access to the platform.
12. INDEMNITY 
13. You agree to indemnify, defend and hold harmless Healthplix, and any subsidiary, affiliate, director, officer, employee and agent, from and against any and all claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs or expenses, including but not limited to reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Services in violation of this Agreement and/or arising from: (i) User Content; (ii) your use of and access to the platform orServices; (iii) your violation of any term of these Terms of Use; (iv) your violation of any third party’s or Third Party Service Provider’s right, including without limitation any intellectual property right; or (v)your unauthorised use of the Services. This defence and indemnification obligation will survive these Terms of Use and your use of the platform and/or the Services.
14. LIMITATION OF LIABILITY
    1. IN NO EVENT SHALL HEALTHPLIX BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL,SPECIAL OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF USE,DATA OR PROFITS(WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, OR ANY OTHER INTANGIBLE LOSSES, EVEN IF YOU OR ANY THIRD PARTY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    2. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, Healthplix’S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO HEALTHPLIX (IN THE FORM OF COMMISSION AS MARKETPLACE) FOR THE SERVICES DURING THE TERM OF YOUR USE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. YOU SPECIFICALLY ACKNOWLEDGE THAT HEALTHPLIX SHALL NOT BE LIABLE FOR USER CONTENT OR FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU.
15. INFORMATION GATHERED AND TRACKED
    1. By accessing this platform, you hereby agree and understand that your internet protocol (“IP”) address, device used to access the platform and other demographics will be logged and recorded. If you choose to register and create a User Profile on our platform, we will collect and store such information(including personal information) as specified above. All information collected from you, including information submitted for the registration of a User profile, is subject to our Privacy Policy. We may collect further information from you if you wish to receive certain Services available on our platform, which information will be requested for at the time you choose to avail of such Services. We guarantee that personal information about Users will not be provided to any third party without consent from the information source including consent from the relevant User and/or the Third PartyService Provider.
    2. Healthplix may disclose or transfer User Content to its affiliates including in other countries, and You hereby consent to such transfer. In line with applicable laws, Healthplix is permitted only to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by Healthplix, only if such transfer is necessary for the performance of the lawful contract between Healthplix or any person on its behalf and the user or where the User has consented to data transfer.
    3. The platform has a Privacy Policy disclosing what information we collect aboutUsers, how we use such information, the steps we take to secure such information, how you can view and correct such information, and how you can decline to have information about you collected or used. This statement is incorporated by reference, as if set forth fully herein.
16. SERVICE LEVELS
    The platform will achieve System Availability of at least 90% during each calendar year. For the purpose of these Terms of Use, “System Availability” means the number of minutes in a year that the key components of theplatform are operational as a percentage of the total number of minutes in such year, excluding downtime resulting from (a) scheduled maintenance,(b) events of force majeure, (c) malicious attacks on the system, (d) issues associated with the User’s computing devices, local area networks or internet service provider connections, or (e) inability to deliver services because of acts or omissions of User. Healthplix reserves the right to take the platform offline for scheduled maintenance for which User(s) would be provided reasonable notice and Healthplix reserves the right to change its maintenance window upon prior notice to User(s).
17. WAIVER AND SEVERABILITY OF TERMS
    The failure of Healthplix to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
18. ASSIGNMENT
    You may not assign your rights and obligations under these Terms of Use without the prior written consent of Healthplix. Healthplix may assign its rights and obligations to a third party upon issuing written notification via an announcement on the platform.
19. CONTACT US
    Please feel free to contact us in case of any queries, grievances or to report any abuse or violations of these Terms of Use, by emailing at privacy@healthplix.com/support@healthplix.com